At Crown + Skin, we aim to deliver every order with care, safety, and efficiency.
Please review our shipping guidelines below:

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1. Processing Time

• All orders are processed within 24–48 hours (Monday–Saturday).

• Orders placed on Sundays or national holidays will be processed on the next business day.

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2. Delivery Time

• Standard delivery across India takes 3–5 working days.

• Metro & Tier-1 cities may receive orders earlier.

• Remote/Interior locations may require additional time based on courier availability.

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3. Shipping Charges

• Free shipping on all prepaid orders.

• COD orders may include a small convenience fee (if applicable).

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4. Order Tracking

• Once your order is shipped, you will receive:

  • A tracking link

  • AWB number

  • Courier name

• You can track your shipment anytime using the link sent to your WhatsApp/SMS/Email.

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5. Address & Delivery Issues

To ensure smooth delivery:

• Please provide your full address, active phone number, and PIN code.

• If the courier is unable to reach you after multiple attempts, the order may be marked RTO (Return to Origin).

• In case of a fake delivery attempt or delivery failure, contact our support team immediately.

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6. Damaged, Missing, or Wrong Product

If you receive:

• A damaged product

• A leaking/tampered parcel

• A wrong item
  Contact us within 24 hours with parcel images/videos.
  We will prioritize your replacement.

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7. Non-Serviceable Locations

Some remote areas may not be serviceable by our courier partners.
In such cases, our support team will contact you with alternative solutions.